At the hospital

Here you will find practical information about how to get to the hospital, maps, daily routines, food and catering, parking and other services provided at the hospital. If you are unable to find answers to your questions, please do not hesitate to contact a member of staff.

To/from the hospital

How to get to the hospital Parking
Map

Food and shops

Amenities near the hospital Food and cateringPharmacy


Services

Accommodation

St. Svithun Hotel is the hospital's patient hotel, centrally located in the hospital grounds. 

The hotel has 137 rooms.

Next-of-kin are welcome to stay in the hotel.

Visit the St.Svithun webside for more information about the hotel.

Hairdresser

The hairdresser is located in main hospital building . The hair salon is open to patients, next-of-kin, staff and the public.

We like to think of ourselves as more than just hairdressers. We always want to offer people a bit more than simply a haircut and general haircare. We know how great it feels to freshen up a bit after days spent in a hospital bed. No request is too small or too large for us.

Opening hours: 09.00-15.00 (Monday to Friday).

Quiet room

The Quiet Room (Stillerom) is located on Level U of the east hospital building, entrance 8. 

Sometimes we need a different sort of space. A sanctuary. A retreat. A place to gather our thoughts. A private breathing space, a calm space for contemplation, rest, prayer and meditation.

Here you can slip out of your shoes and spend time with yourself and your faith. The Quiet Room is always open, and open to everyone.

Reception

All outpatient departments in the hospital have their own reception. The receptions can assist with the following; 

Patient visits

Are you visiting a patient? We can direct you to the different departments and wards in the hospital.

Excess payments

You can pay your excess (card or cash) for outpatient consultations at the reception desk between 07.00 and 21.00. Please note that the outpatient clinics only accept card payments.

Taxi bookings

We are happy to help you book a taxi. Simply speak to one of our receptionists.

The reception in the main hospital building  can also assist you with:

Borrowing a wheelchair

The reception lends out wheelchairs for use in the hospital. You must pay a NOK 50 deposit to borrow a wheelchair.

Chaperones

We can provide a chaperone to escort you to and from outpatient clinics, to x-ray scans and to the Laboratory for Clinical Biochemistry. We can also provide wheelchairs for those who need one.

The chaperone service is available between 07.00 and 15.00.

Lost property

We will keep any lost property and return it to its owner if it has been handed in on the same day or weekend.

The Hospital Chapel

The hospital chapel is in the east hospital building. It is a multi-faith space open for anyone to use day or night, and is used regularly by patients, relatives/carers and staff as a place of quiet, prayer and reflection. 

The chapel is open to everyone for meditation, private prayer and worship. It can accommodate large services for patients and staff in the main body of the space. Many people use it just to drop in and pray or reflect a while.

On Sunday mornings there is a service of Christian worship led by one of the chaplains. All patients, relatives/carers and staff are welcome to attend.

Coming into hospital is often an anxious time for both patients and their families. Chaplains are available and happy to meet and spend time with anyone who needs a ‘listening ear’ or to talk things through, wherever they are coming from.

The Chapel is located on Level 1 in the east hospital building.

Wireless Internet

We are happy to offer free wireless internet access to patients and visitors. 

To access the WiFi service, connect to the gjest.ihelse.net network. Open your browser, to get access to username and password.

New users

A user account and password must be assigned. Each session will expire after 24 days.

For first-time usage, access your Web Browser to register your relevant details to receive a username and password via your registered mobilenumber with immediate access available upon completing registration.

Please note that signal strength may be weaker in certain parts of the hospital and during peak usage periods.


At the hospital

Filming and photography

Many patients and their next-of-kin wish to take pictures or make a video to remember the hospital stay. Before you do so, we ask that you follow a few simple rules. 

Taking pictures and videos is of course perfectly fine as long as it is the patient and/or their next-of-kin who are photographed or filmed.

Taking pictures of other patients or members of staff is not permitted, however. There have been incidents where pictures of fellow patients / members of staff have been published on social media without their consent.

We hope that everyone will respect the personal integrity of everyone they meet during the hospital stay and restrict photos to include only their own family and friends.

Mobile phone

For your convenience, you are welcome to bring and use your cellular telephone within the hospital. 

However, in the event that the use of a personal electronic device risks interfering with patient care we will ask you to limit or refrain from using it. Please help us create a quiet, peaceful environment by setting your cell phone to vibrate.

We are happy to offer free wireless internet access to patients and visitors.

Smoke Free Policy

Patients, staff and visitors are not allowed to smoke on the grounds of Stavanger University Hospital. Designated outdoor smoking areas is available to patients. 

Patients and visitors are only allowed to smoke in identified designated outdoor smoking areas that are available. Smoking is not permitted in any other area within the hospital grounds; this includes driveways, car parks and outdoor areas.

Staff cannot smoke during work hours. This includes meetings off the hospital premises.

The Smoke Free Policy is about providing a safe work environment, protecting patients, visitors and staff from tobacco smoke, and providing help for staff and patients to quit smoking.

Valuable

The hospital does not have an insurance policy to cover any loss of personal property by patients. We therefore advise you to leave any valuables at home. 

The hospital uses deposit bags to store your cash and valuables.

The deposit bags are A4-sized plastic bags with a safety mechanism that cannot be breached without leaving a trace. Each bag has a unique registration number.

Visiting hours

Ordinary hospital visiting hours are between 17.00 and 20.00. Most departments are also able to welcome visitors outside these times. We ask that visitors show consideration for other patients by going to the day room, for example. 

If a patient is too ill to leave the room, we kindly ask that you arrange any visits outside normal visiting hours with the staff in the department in advance.

What should you take with you?

  • Remember to bring any medication that you normally take. It may take some time to obtain the same medication from the pharmacy.
  • A bathrobe or roomy tracksuit bottoms with an elastic and adjustable waist.
  • Good indoor shoes that are sturdy and easy to put on. For hygiene reasons it is not permitted to walk barefoot in the hospital.
  • Toiletries such as toothbrush, toothpaste, comb, deodorant and shaver.
  • Any assistive equipment that you rely on: walking stick, crutches, walking frame or wheelchair.
  • Strict hygiene standards are in place to allow the hospital to provide good care. There is therefore a general ban on bringing animals into the hospital buildings.
  • We also advise you to leave any valuables at home.

Whom will you meet at the hospital?

Here you will find information about whom you will meet at the hospital and about some of the rules that we ask our patients to observe. Many patients are unable to plan for their hospital stay because they are admitted for emergency treatment. If you have been given an advance appointment, however, it can be a good idea to make some preparations. 

All hospital staff carry a badge with their name and job title, so you can easily see what their occupation is. You can of course also ask the person directly if you are unsure about their role. Here is a list of the various professions you are most likely to encounter at the hospital.

Doctors and nurses

Doctors and nurses have the overall responsibility for you while you are in hospital.

Bioengineers

Bioengineers visit the departments every morning to take blood samples and carry out other tests.

Radiographers

Radiographers prepare and carry out CT, MRI and x-ray scans of you in the Department of Radiology.

Therapeutic radiographers

Therapeutic radiographers take pictures and prepare and carry out radiation therapy for certain illnesses.

Physiotherapists

Physiotherapists help you prevent functional problems resulting from operations, for example. They can help you to recover any loss of mobility or to learn how to live with reduced functional ability.

Occupational therapists

Occupational therapists help improve day-to-day functioning following injury or illness, and they are also able to help arrange practical assistance.

Social workers

Social workers provide information about various supportive measures and can put you in contact with relevant agencies such as social services or the Health & Social Services Ombudsman.

Clinical nutritionists

Clinical nutritionists can help you change your diet if necessary.

Hospital chaplains

Hospital chaplains have extensive experience in talking to patients and their next-of-kin. Some people may wish to speak to a minister of another faith. Hospital staff can help put you in touch with the appropriate organisation.

Medical students and specialty registrars

Medical students and specialty registrars may attend examinations and observe the care and treatment you are given during your hospital stay. We kindly ask for your co-operation and understanding.

Patient friends

In some departments you may come across volunteers from the Red Cross known as patient friends. Our social workers can help you establish contact with a patient friend.

 

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Organization number 983 974 678